Advice from a Call Center Geek! Podcast Artwork Image

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible! #callcenter #contactcenter #CX #custserv #callcentergeek

Recent Episodes

How to Recruit the Right Call Center Agents Using Culture, Social Media and BrandingMay 21, 2019 Episode artwork Changes in Customer Expectations and Need for OmnichannelMay 15, 2019 Episode artwork Call Center Outsourcing Pricing Around the WorldMay 13, 2019 Episode artwork Predictive Behavioral Routing- The Next Evolution in Contact Center Routing TechnologyMay 02, 2019 Episode artwork Case Study on United Baggage CX and the Newest Call Center Technologies from Nice inContact Interactions 19April 26, 2019 Episode artwork Remembering the Call Center of the Past- 1985April 11, 2019 Episode artwork Changing How Sales are Done in Your Call Center- Introducing "ERQ"April 04, 2019 Episode artwork A New Way to Incent Your Call Center AssociatesMarch 28, 2019 Episode artwork Chatbots for the Call Center and Customer Service- Present and FutureMarch 19, 2019 Episode artwork How Much Does Your Call Center Really Cost? How to do an Easy yet Thorough Cost AssessmentMarch 13, 2019 Episode artwork Advanced Speech Analytics- Unique Use CasesMarch 05, 2019 Episode artwork Why the Cloud Rocks (and so does NICE inContact) February 26, 2019 Episode artwork 9 Ways to Improve your Call Center CoachingFebruary 20, 2019 Episode artwork Call Center Money Ball- Call Center Metrics that Actually MatterFebruary 12, 2019 Episode artwork Motivational Games to Play In your Call Center 2.0February 07, 2019 Episode artwork Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFPFebruary 04, 2019 Episode artwork Episode 10 QA (Quality Assurance) Done the Right Way in Your Call CenterJanuary 29, 2019 Episode artwork Making Your Call Center Unique to Your Culture- Tips and TricksJanuary 22, 2019 Episode artwork Call Center Supervisor Training- Starting a Management Training ProgramJanuary 15, 2019 Episode artwork When Good Times Go Bad- Dealing with Supervisor and Associate Confrontation in Your Call CenterJanuary 09, 2019 Episode artwork Ten Ways to Disrupt Your Call Center Using Technology and Best PracticesJanuary 04, 2019 Episode artwork Call Center Coffee- Starting the Day in the Right Way in Your Call CenterJanuary 01, 2019 Episode artwork Initial and Ongoing Education in your Call CenterDecember 20, 2018 Episode artwork Hiring the BEST Call Center Associates for your Organization Based on CultureDecember 18, 2018 Episode artwork Podcast DNA / I Bet In Know Why Your Call Center is Struggling December 17, 2018 Episode artwork

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